Frequently Asked Questions
LOGIN VERIFICATION
- What is a login verification code?
- Can someone use my login verification code?
- Why do I get the error message “Failed to verify code. Please try again later”?
- Why do I get the error message “Invalid Code. Please enter a valid code”?
- Why do I get the error message “Code has expired. Please request a new code”?
- I got an email with a login verification code even though I didn't request any?
CASINO
- What’s the difference between Gold Coins and Sweeps Coins?
- How do I add Chumba casino to my iOS home screen so I can play in full screen?
- Is Chumba Casino secure?
- Can I play for free?
- What is Game Volatility?
- What is RTP (Return to Player)?
ACCOUNT
- My location is mistakenly identified as Washington (WA) - What can I do?
- How can I update my home address?
- How can I update my email address?
- How can I update my bank account details?
- How can I get an account executive?
- Why is my account blocked?
BONUSES AND PROMOTIONS
- My $10 Gold Coin offer didn’t come with free Sweeps Coins!
- How do I get free Sweeps Coins?
- How do I subscribe or unsubscribe to your mailing list?
- My friend got a promotion, but I didn’t
- I cannot claim a promotion
- Do you offer a welcome bonus upon registration?
PAYMENTS
- How do I pay with my Visa Card?
- How can I find the live chat function?
- I do not have a MasterCard, where can I get one?
- Finding your transaction ID
- I made a purchase and didn’t get my free Sweeps Coins
- I can’t make a purchase, I get one of these errors.
VERIFICATION
- How do I verify my Bank account
- I'm having issues uploading my documents for verification
- Why do I need to verify my account?
- How Do I Verify My Account?
- What documents do I need to send to verify my account?
- What documents do I need to provide for proof of address?
PRIZE REDEMPTION
- How do I redeem my prize?
- How do I redeem my prize for cash?
- How do I redeem my prize for a gift voucher?
- What is a Prizeout?
- What is the status of my prize redemption request?
- How can I cancel my redemption?
GAMES AND TECHNICAL ISSUES
- How do I contact Customer Support?
- My game froze/My free bonus play was interrupted!
- How do I check my gameplay history?
- The games are taking long to load, what can I do?
- I can’t pass the “Please rotate your device” message on my mobile device
- How can I mute the sound when I play?