Frequently Asked Questions
LOGIN VERIFICATION
- What is a login verification code?
- I cannot get past the Phone Verification to access my account. What should I do?
- Why must I enter OTP/Login Verification code on login after clearing cache/cookies?
- Phone Verification FAQs
- Can someone use my login verification code?
- Why do I get the error message “Failed to verify code. Please try again later”?
CASINO
- What’s the difference between Gold Coins and Sweeps Coins?
- How do I add Chumba casino to my iOS home screen so I can play in full screen?
- Is Chumba Casino secure?
- Can I play for free?
- What is Game Volatility?
- What is RTP (Return to Player)?
ACCOUNT
- My location is mistakenly blocked from accessing the site - What can I do?
- How can I update my home address?
- I have not received an email to reset my password. What should I do?
- How can I update my email address?
- How can I update my bank account details?
- How can I get an account executive?
BONUSES AND PROMOTIONS
- My $10 Gold Coin offer didn’t come with free Sweeps Coins!
- How do I subscribe or unsubscribe to your mailing list?
- My friend got a promotion, but I didn’t
- I cannot claim a promotion
- Do you offer a welcome bonus upon registration?
- How can I find Chumba Casino on Social Media?
PAYMENTS
- Purchase via Chumba Prepaid MasterCard Ⓡ
- EML FAQs
- How do I pay with my Discover card?
- How do I pay using Apple Pay?
- How do I pay with my Visa Card?
- How can I find the live chat function?
VERIFICATION
- What is Yodlee?
- How do I verify my Bank account
- I'm having issues uploading my documents for verification
- Source of funds review
- Why do I need to verify my account?
- How Do I Verify My Account?
PRIZE REDEMPTION
- How do I redeem my prize?
- How do I redeem my prize for cash?
- How do I redeem my prize for a gift voucher?
- What is a Prizeout?
- What is the status of my prize redemption request?
- How can I cancel my redemption?
GAMES AND TECHNICAL ISSUES
- Unresponsive Bank Details page, what should I do?
- Why are my Gold Coins/Sweeps Coins not updating during Gameplay?
- How do I take a screenshot/screen recording?
- How do I contact Customer Support?
- My game froze/My free bonus play was interrupted!
- How do I check my gameplay history?
RESPONSIBLE SOCIAL GAMEPLAY
- What is an Activity Reminder?
- What is Self-Exclusion?
- How do I change/remove my Purchase Limit?
- I would like to limit my gameplay. How can I do that?
- How can I reactivate my account?
- What is the minimum age required to play the games at Chumba Casino?