We are sorry to hear you didn't get your free Sweeps Coins.
Firstly, make sure to check that you did indeed purchase an offer that comes with free Sweeps Coins as some of our offers are Gold Coin only offers, such as the $1 GC offer and $10 GC offer.
If you made a purchase of a different offer and did not get your free Sweeps Coins, then please contact us. Before you do, make sure you gather the below details, to help us find the right purchase as quickly as possible.
- Purchase amount
- Purchase date
- Transaction ID
You will find the details of the purchase in the email we have sent to you with the subject 'Your account has been credited' - see Figure 1 below.
Figure 1.0: email example.
Once you have got the details, you can submit the request here.