I can't login to my account

If you are having trouble logging in to your Chumba Casino account, you may find a solution below:

Reset your Password

On the Chumba Casino main page, select: Forgot your password?  below the yellow LOG IN button and follow the instructions: 

For further information on this, please see the following article: I forgot my password. 

I try to log in and I get a "Locked out" error message

You will be temporarily locked out from signing in if you have attempted to log in 5 times unsuccessfully.

The new lockout policy allows you to enter your correct password 5 times for 3 attempts. If the third attempt is still unsuccessful, then your account will be temporarily locked out for 90 minutes. The locks will clear on their own after 90 minutes. Once this time passed, try to log in again ensuring all of your details are correct.

I opted for a timeout and I cannot access my account

Your timeout request is likely to be still active - once your timeout period has expired, you will be able to access your account again as normal.

If you would like to reconfirm when your account will be reactivated, you may contact our Customer Support Team, of whom would be happy to assist. 

I put my correct email address and password, still not working

If you think you have used the correct email address and password, but still can't access your account; contact our Customer Support Team for assistance.

Please do make sure you are using the email address associated with your Chumba Casino account