How can I close my account?

If you want to close your account, there are a couple of options that you can select from depending on what best suits your needs: 

• Self-exclusion 

This responsible social gameplay tool allows you to suspend your account for a longer time period. During this period you will not be able to access your account. You will need to select the available time period options which are 6 months, 1 year, 3 years, 5 years, and Indefinite. For this option, you may apply the restrictions by accessing the "Access Restrictions" option under the Responsible Social Gameplay tool on the menu from the Chumba Casino lobby. 

It is important to note, should you wish to reactivate your account after an indefinite self-exclusion has been applied, you will need to contact our customer support team through the following form: Request support

IMPORTANT:  A request to revoke an indefinite self-exclusion will only be possible once a minimum of 6 months have passed. A 7-day cooling period will be applied before the account is reactivated.

We will notify you by email once we have actioned your self-exclusion request.

Please bear in mind, whilst your self-exclusion is active, you will have no access to the Chumba Casino platform, this includes marketing emails, news, and updates. If in this period of time, you require your account history or details, you will need to contact our customer support team. 

• Taking a Break

This feature is also accessible through the Responsible Social Gameplay Tools option under the "Access Restrictions" on the Chumba Casino Lobby. Applying a Take a Break period on the account allows you to take a short break from gameplay. During this time you will not be able to access your account.

In contrast to the Self-Exclusion option, Taking a Break’s available time period options are 1 day, 3 days, 7 days, 14 days, or 30 days.

IMPORTANT: It will not be possible to reactivate your account until the chosen period ends.

• Close my account 

To simply close your account outright, please make a written request to our customer support team by following the above link.

IMPORTANT: You may reactivate your account at any time. 

For further information about our responsible gameplay tools and more, take a look at the following article: Responsible Social Gameplay Policy. 

Another article you may like to have a look at; I would like to limit my gameplay. How do I do that? - which offers a comprehensive understanding of the tools available to you to remain in full control of your Gameplay. 

Please note, you do not need to close your account if you want to change your email address, please take a look at the following article explaining how you can do this, How can I update my email address?