What documents do I need to send to verify my account?

The documents required to verify your account are as follows: 

• Proof of Identity
• Proof of Residential address (issued within the last  6 months)

Proof of Identity

• Selfie (take a photo of yourself)
• The photo of yourself must be clear, recent, and within the square of your camera.
• It must not be blurry or be taken from the side or at any angle.

Accepted documents:

Please ensure you have at least one of these documents on hand.

• Driver’s License (Recommended)
• Passport
• Identification Card

Pro tip: An ID showing your current residential address will fast-track the verification process.

Requirements:

• Photo ID Document must have an expiry date and be valid at the time of submission.
• Front and back images must belong to the same ID card
• The ID must not be damaged
• Clearly readable
• Accepted file formats: pdf, jpeg, jpg, png
• The maximum file size is 25MB

Tips For Taking Photos

• Ensure all photos are in focus.
• Avoid using the flash setting on your camera, this can make some areas too bright and unreadable.
• Preview the photos before you send them. Make sure you can clearly read all the information.
• Do not have any filters set on your camera.

Notes on Submitting Documents

Some tips to remember when submitting your documents for verification:

• The document should be entirely visible, including all four corners, and must show your full name and current residential address and its date of issue.
• Documents must not be modified or tampered with in any way.
• Do not write on, draw on or make any alterations to your documents.
• Maximum file size for any single attachment is 25MB.

Proof of Residential Address

Please ensure you have at least one of these documents on hand.

Accepted documents:

• Utility bill
• Government-issued documents
• Bank Statement
• Pay slip
• Lease agreement
• Insurance document

Requirements:

• No more than 6 months old
• Clearly readable
• Displays your full name, address, and date of issue
• Documents must contain a full current residential address (no PO Box numbers)
• The maximum file size is 25MB
• Accepted file formats: pdf, jpg, jpeg, png

To avoid any delays in the verification process, please ensure you are meeting all of the criteria above.

For clear steps on how to verify your account, take a look at this guide: How do I verify my account? 

For information regarding verification times, you may like to have a look at the following article: How long will it take for my account to be verified?