How can I update my home address?

You can update your home address by accessing the Account Verification screen via the side menu. Simply click the "Menu" icon in the top right corner of your screen (three white lines) and the side menu panel will open as follow. Click on "Account Verification".

Once you’re in the Account Verification screen, click on “Update Address”; this will redirect you to a form where you can fill in your new residential address and upload a document with your full name and your new residential address.

Guidelines on which documents are required to prove your residential address can be found below.

Your Proof of Address can be any of the following:

• Utility bill (gas, water, electricity, waste disposal)
• Bank statement or any letter from the bank
• Government-issued letter
• Medical Insurance statement (letter or cover page)
• Notarised lease agreement form
• Salary Statement or payslip with address
• Letter issued by any state government department (vehicle registration, tax statement or letter)
• Auto insurance

The document must:

• Clearly readable
• Issued within the last 6 months
• Displays your full name, address, and date of issue
• Documents must contain a full current residential address (no PO Box numbers)
• Maximum file size is 25MB
• Accepted file formats: pdf, jpg, jpeg, png

Our Customer Support team will send you an email with a status update for your new residential address verification. Make sure you check your registered email with Chumba Casino.