EML FAQs

WHY WOULD I SIGN UP?

To claim your Chumba Prepaid Mastercard®, please complete the registration form, verify your account, and apply today to get convenient access to your prizes. 

Available for use at any ATM or Mastercard payment terminal, or anywhere Mastercard is accepted online. Fees may apply. See the Cardholder Agreement for more details.

 

I AM FROM CANADA. AM I ELIGIBLE TO SIGN UP?

For now, Chumba Prepaid Mastercard® is only available for US players. 

 

I WANT TO KNOW WHO REGULATES MY PERSONAL INFORMATION BEFORE I SIGN UP FOR THE CHUMBA PREPAID MASTERCARD®.

Most card issuers use your Social Security Number to ensure your identity. Your Social Security Number is only passed to our issuing partner.

We would like to assure you that we do not collect, nor store your Social Security Number.

 

HOW DO I ADD FUNDS TO MY CHUMBA PREPAID MASTERCARD ACCOUNT?

You will need to follow the steps below:

1. Please go to https://my.chumbacard.com
2. Log in with your Chumba Prepaid Mastercard® account details
3. Click the “Add Funds” button
4. Nominate a funding source and input the amount you would like to add.
5. Click the “Load Funds” button

 

CAN I USE ALL SOURCES TO FUND MY CHUMBA PREPAID MASTERCARD ACCOUNT? (i.e Debit Cards, Credit Cards, Prepaid Cards, Gift Cards)

No. Chumba Casino has partnered with EML to allow you to fund your Chumba Prepaid Mastercard® from a personal funding source such as a Credit Card or Debit Card.

 

CAN I LINK MY PAYPAL ACCOUNT TO FUND MY CHUMBA PREPAID MASTERCARD?

Yes. You may only add funds from your PayPal Account if you have your physical Chumba Prepaid Mastercard. Once you have your physical card, you may add funds by:

1. Logging into your PayPal Account
2. Link your Chumba Prepaid Mastercard
3. Transfer money from your PayPal Account

I HAVEN'T RECEIVED MY CHUMBA PREPAID MASTERCARD®, IT SHOULD BE HERE BY NOW!

Your physical card will be sent by mail to the address you have provided during enrollment, arriving 7 - 10 days after the initial sign-up process is completed.

If it has been more than 10 days since the initial sign-up process was completed and you have not received your physical card, you may contact EML Support at 1.833.623.0148 or write to them via email: [e-mail].

HOW SOON WILL I BE ABLE TO USE MY CHUMBA PREPAID MASTERCARD?

You will be able to use your card to purchase Gold Coins and redeem Sweepstakes prizes from your Chumba Casino account as soon as the enrollment process is complete and your CHUMBA PREPAID MASTERCARD ACCOUNT is active.

Your physical card will be sent by mail to the address provided during enrollment 7-10 days after the initial sign-up process is completed.

 

MY CHUMBA PREPAID MASTERCARD® ACTIVATION LINK HAS EXPIRED.

If your Prepaid Mastercard® activation link has expired, please contact the EML Payments support at 1.833.623.0148 or write to them via email: [e-mail]

 

HOW DO I UNLOCK MY CHUMBA PREPAID MASTERCARD?

Once you receive your physical card you will need to unlock it in order to make purchases. To unlock your card, you will need to follow the below steps:

1. Visit https://my.chumbacard.com
2. Log in to your account
3. Click on the "Unlock Card" button
4. Type in the six-digit security code found on the back of your card

PIN: The PIN associated with your new chip-enabled Chumba Prepaid Mastercard® will be revealed during the process of unlocking your card. Please memorize the PIN, you may be prompted to enter your PIN when making purchases using your card, or to utilize your card at an ATM, etc.

 

WHERE CAN I USE THE CHUMBA PREPAID MASTERCARD?

The Chumba Prepaid Mastercard® can be used anywhere debit Mastercards® are accepted. 

 

CAN I USE MY CHUMBA PREPAID MASTERCARD AT THE ATM?

Yes, all cards are usable at the ATM. ATM operators may charge a separate fee. Fees may apply. See the Cardholder Agreement for more details.

 

WHEN DOES MY CHUMBA PREPAID MASTERCARD EXPIRE?

Your balance on your Chumba Prepaid Mastercard® will never expire. The physical card will expire just like any standard debit or credit card. Please check your physical debit card for an exact expiry date.

 

HOW CAN I MOVE FUNDS FROM MY CHUMBA PREPAID MASTERCARD INTO MY PERSONAL BANK ACCOUNT?

You can move funds from your Chumba Prepaid Mastercard® and into your bank account by visiting https://my.chumbacard.com. Fees may apply. See the Cardholder Agreement for more details. 

I WANTED TO GET MY FUNDS FROM MY CHUMBA PREPAID MASTERCARD® AS SOON AS POSSIBLE! HOW DO I DO IT?

Currently, Funds transferred to a personal bank account via standard transfer will take 3-5 business days to arrive. The quickest way would be for you to do an ATM withdrawal which is set at a USD500 limit per day.

 

WHAT HAPPENS WHEN THE EXPIRATION DATE ON MY CHUMBA PREPAID MASTERCARD PASSES?

In the event your Chumba Prepaid Mastercard® plastic expires, please contact the number on the back of your card for a replacement. You can view the details on the back of your Chumba Prepaid Mastercard® or in your Cardholder Agreement. 

HOW CAN I DETERMINE MY CURRENT PREPAID MASTERCARD BALANCE?

You can get the current balance for your card at https://my.chumbacard.com or by viewing the card details within your Chumba Casino account. 

 

WHY WAS MY CHUMBA PREPAID MASTERCARD DECLINED?

Purchases with the Chumba Prepaid Mastercard® may be declined if the authorization amount exceeds the available balance. If a transaction is declined, you can easily check the available balance at https://my.chumbacard.com. If you are purchasing online, a website must take more than one form of payment if the purchase exceeds the balance on the card. For transactions made over the phone or online, you will need to ensure that you use the billing address that matches your Chumba Casino account when making the purchase. 

 

WHAT IF MY CHUMBA PREPAID MASTERCARD IS LOST OR STOLEN?

If your card is lost or stolen please contact 1.833.623.0148 immediately to lock the funds and to replace the lost card. 

WHAT IF I FORGET MY PIN?

If you forget your PIN, you can reveal your PIN by logging into https://my.chumbacard.com. 

CAN I GET MULTIPLE CARDS?

No, at this time we provide one Chumba Prepaid Mastercard® per individual. 

HOW DOES THE TIMING OF FUNDS MOVEMENT WORK?

Funds transferred to a personal bank account via standard transfer will take 3-5 business days to arrive.

Funds transferred to a personal debit account via express transfer will take up to 15 minutes to arrive. Further details around transfer timelines can be found on https://my.chumbacard.com at the time of transfer. Fees may apply. See the Cardholder Agreement for more details. 

WILL I RECEIVE PAPER STATEMENTS?

No, you will not receive paper statements in the mail. If you would like a hard copy of your statements, please print your transaction history from https://my.chumbacard.com. 

WHAT DO I NEED TO DO IF MY MAILING ADDRESS CHANGES?

To update your address associated with your account, contact our Customer Support team via [e-mail].

WHY AM I UNABLE TO PURCHASE GOLD COINS WITH MY CHUMBA PREPAID MASTERCARD?

If you are not able to purchase Gold Coins, please contact the Chumba Casino team directly to learn more about the current status of your Chumba Casino account. You can do this from instant online chat on our payments page, or by emailing [e-mail].

I FORGOT MY PASSWORD. HOW CAN I RESET MY PASSWORD?

On the log-in page, players can click on the "Forgot My Password" button and enter their email address and Secure Code.

You may also you may contact EML Support at 1.833.623.0148 or write to them via email: [e-mail].

 

I NEED MY CARD TO BE REPLACED, PLEASE.

For your card to be replaced please contact 1.833.623.0148 immediately or write to them via email: [e-mail] 

 

WHAT ARE THE LIMITS ON MY CHUMBA PREPAID MASTERCARD?