The Live Chat function is a tool that can be used to find the information, answers and guidance you need, as quickly as possible.
If you are having any issues at all regarding making a purchase, or need to gain a better understanding regarding any part of the payment process, this is the quickest option available to you.
The Live Chat tool is available to you only when trying to make a purchase - keep a look out for the image below
By clicking on this image, found in the lower right-hand corner of your screen, a pop-up box will appear, in which you will be able to:
- Write your entire question
- Enter a key word
You will also be able to access the Live Chat tool via the button selecting Need Help?
Initially, the system will retrieve for you the most relevant information based on what you entered, in the form of existing articles (topics) from our Help Centre.
If this is not sufficient, you will be put through to a Live Chat agent - once connected, you will be able to chat directly with someone from our team.
Once you have rectified any issue and/or received the information you were looking for, the chat will be closed.
As a reference, a transcript of your entire conversation will be sent to the email address registered with Chumba Casino.