If you are having trouble logging into your account, please ensure that:
- Both your email address and password are correct
If you incorrectly enter your password more than five times in a row, your account will be temporarily blocked for 30 mins as a security measure.
The new lockout policy allows you to enter your correct password 5 times for 3 attempts.
- You have not requested an ongoing block on your account
- Your details have not been compromised
Failing the above, please contact our support team here - providing as much detail as possible, and our Customer Support team will assess the issue.