Why is my account blocked?

If you are having trouble logging into your account, please ensure that: 

• Both your email address and password are correct

If you incorrectly enter your password more than five times in a row, your account will be temporarily blocked for 30 mins as a security measure. 

The new lockout policy allows you to enter your correct password 5 times for 3 attempts.

• You have not requested an ongoing block on your account
• Your details have not been compromised

Failing the above, please contact our Customer Support team, here - providing as much detail as possible, so that the issue may be assessed.